Digital Support Technician Level 3

Outline

The Digital Support Technician is a core and options standard. All apprentices must take the assessment of the core content, and then either the Digital Applications option content or the Digital Support option content.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, and digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

• A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives, and maximise productivity to ensure effective use of digital office technologies, productivity software, digital communications including collaborative technologies and digital information systems to achieve objectives.
• A DigitalService Technician  supports the external customers and clients of their organisation though a wide variety of digital channels to help them access and receive services, to coach and support them in their use of the digital systems, to support them to complete and submit information remotely, and to diagnose and resolve their problems in relation to their access to and use of the digital technologies

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face-to-face.

Assessment

It typically takes 15 months to complete your apprenticeship, but this will vary depending on your experience and working pattern.

You will be allocated a tutor and a Trainer Assessor, and they will support you throughout your apprenticeship with regular monthly sessions. This is flexible to the apprentice’s requirements, however, contact is available and encouraged outside of this time, so each apprentice receives the help they need. The apprenticeship team make good use of digital platforms to support this.

Practical Period

• New knowledge, skills and behaviours are delivered and assessed by your college tutor and Trainer Assessor, with the support of your employer 
  

End Point Assessment

The end point assessment takes place at the end of the apprentice’s learning and development. The requirement is that the end point assessment is completed within three months from the start of the end point assessment period. The end point assessment is made up of the following components:

• Knowledge test- the apprentice undertakes two online tests against the defined knowledge statements
• Case study presentation and interview
  

Entry Requirements

Each organisation will have their own entry requirements, and must be able to provide opportunities to work towards this apprenticeship as part of the job role.

Apprentices aged 16-18 must achieve Level 2 maths and English, prior to End Point Assessment or provide a certificate of prior achievement (GCSE Grade C/4 or above). For Apprentices aged 19+ Level 2 maths and English are optional – to be agreed at the start of programme.

Funding may be available to cover this apprenticeship, please contact us for more information on eligibility.

Apply

To add a course to your application, click 'Apply', once you have selected all your courses, click 'My Applications' top right, to continue the application process.