Hospitality Supervisor Level 3

Outline

Hospitality Supervisors work across a wide variety of businesses, including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams, and are capable of independently supervising hospitality services and running shifts.

They typically work under pressure; delivering outstanding customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in specific functions, or work across a variety of functions which reflect the multi-functional nature of the industry. The specialist functions include:

• Food and Beverage Supervisor
• Bar Supervisor
• Housekeeping Supervisor
• Hospitality Outlet Supervisor
• Events Supervisor

Assessment

This apprenticeship standard is delivered mainly through one-to-one support in the workplace or in college, where apprentices can also access workshops.

Apprentices will produce a portfolio of evidence to cover all areas of the standard and the specialist function. The college uses the British Institute of Innkeeping Awarding Body Quality Assured Delivery and Assessment Preparation (BIIAB QADAP) to record  the on-programme learning and development. This is assessed by written assignments, a professional discussion and holistic observations in the workplace.

Mandatory Qualifications

• BIIAB QADAP – Hospitality Supervision
• Functional Skills Level 2 in English (unless previously achieved)
• Functional Skills Level 2 in mathematics (unless previously achieved)

End Point Assessment

The end point assessment will consist of:

• A multiple choice knowledge test (2 hours)
• A practical observation in the workplace, covering your usual supervisor job role (4 hours)
• A business project looking at an opportunity/challenge/idea to make an improvement to the business
• A professional discussion with the end point assessor (1.5 hour structured interview)

Entry Requirements

English and maths – minimum of Level 1 is required

A Level 2 hospitality qualification or relevant work experience

Apprentices must be in suitable hospitality role and have the opportunity to develop all required knowledge, skills and behaviours aligned to this apprenticeship standard (e.g. trainee supervisor).

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* Subject to Eligibility