Hospitality Team Member

Outline

A Hospitality Team Member can work in a range of establishments,
for example bars, restaurants, cafés, conference centres,
banqueting venues, hotels or contract caterers. The role is very varied
and although Hospitality Team Members tend to specialise in an area, they have
to be adaptable and ready to support team members across the business, for
example during busy periods.

Specialist areas in hospitality include food and beverage service,
serving alcoholic beverages, barista, food preparation, housekeeping,
concierge and guest services, reception, reservations and conference
and banqueting. The most important part of the role is developing
fantastic hospitality skills and knowledge such as recognising customer needs,
knowing how to match them to the products and services of the business and
working as part of a team to ensure that every customer, whether they are eating
in a restaurant, drinking cocktails in a bar, ordering room service in a hotel
or attending a business conference feels welcomed and looked
after.

Assessment

The on-programme learning is delivered via workshops and one-to-one tutorial sessions.
The college uses the BIIAB QADAPto record the on-programme learning and development.
Candidates also produce a portfolio of evidence which includes questions and answers,
professional discussion, holistic observations and reflective accounts from the
workplace.

Mandatory Qualifications:

• BIIAB QADAP – Hospitality Team Member
• Functional Skills Level 2 in English (unless previously
  achieved)
• Functional Skills Level 2 in maths (unless previously
  achieved)
• End Point Assessment

Multiple choice test

• 2 hour practical observation in the workplace
• Business Project
• Professional discussion

Entry Requirements

• English and maths at level 1
• Apprentices must be in suitable employment have the opportunity to develop all required knowledge, skills and behaviours aligned to this apprenticeship standard

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