Information Communication Technician Level 3

Outline

Information Communication Technicians (ICTs) play a crucial role in maintaining and optimising IT and telecommunications infrastructure across various sectors. They ensure efficient system performance, whether through on-premises hardware or cloud-based services, supporting business operations and decision-making. Their responsibilities include preparing for new services, managing regulatory standards, maintaining security, and monitoring system performance. ICTs use infrastructure management tools to automate provisioning, testing, deployment, and system monitoring. They provide technical support to internal or external customers, troubleshooting routine and complex issues to enhance productivity and user experience. Tasks may involve installing and configuring systems, diagnosing faults, and resolving connectivity or access issues, either remotely or in person.

ICTs specialise in different roles, such as Support Technicians, Network Technicians, and Digital Communications Technicians. Support Technicians handle user queries and system faults in a helpdesk environment, ensuring minimal disruption to business operations. Network Technicians may work remotely or on-site, setting up and maintaining network infrastructure in institutions like universities or businesses. Digital Communications Technicians focus on communication systems, playing a critical role in sectors such as defence, telecommunications, and banking. Their work may involve securing classified information, integrating customer solutions, and maintaining core and mobile radio networks. Regardless of their specialisation, ICTs must prioritise tasks, escalate issues when necessary, and adhere to service level agreements to maintain operational efficiency.

Assessment

It typically takes 18 months to complete your apprenticeship but this will vary depending on your experience and working pattern.

You will be allocated a trainer assessor and they will support you throughout your apprenticeship with regular monthly sessions again this is flexible to learner requirements. However, contact is available and encouraged outside of this time so each learner receives the help they need. The team make good use of digital platforms to support too.

End Point Assessment

The end-point assessment is synoptic and takes place at the end of the apprentice’s learning and development. The requirement is that the end-point assessment is completed within 3 months from the start of the end-point assessment period. The end point assessment is made up of the following components:

• Professional discussion underpinned by portfolio
• Project report with questioning
  

Entry Requirements

Each organisation will have their own entry requirements, and must be able to provide opportunities to work towards this apprenticeship as part of the job role.

Apprentices aged 16-18 must achieve Level 2 maths and English, prior to End Point Assessment or provide a certificate of prior achievement (GCSE Grade C/4 or above). For Apprentices aged 19+ Level 2 maths and English are optional – to be agreed at the start of programme.

Funding may be available to cover this apprenticeship, please contact us for more information on eligibility.

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