Team Leader Level 3

Outline

Equivalent to an ‘A’ level, this Team Leader or Supervisor apprenticeship reflects the importance of supporting front-line managers, to help them develop the skillset for leaders in any business and can include the Institute of Leadership & Management (ILM), Level 3 diploma in Leadership and Management.

A Team leader or Supervisor is typically a first line management role, with operational or project management responsibilities, or someone who has responsibility for managing a team by providing direction, instructions and guidance to ensure the achievement of a clearly defined set of outcomes.

Working within a range of businesses in either the public, private or third sectors, specific responsibilities will vary, but the knowledge, skills and behaviours needed as a team leader will typically be the same, whatever the role.

It will support individuals from the private, public or third sector, and from all sizes of organisation, who want to develop their leadership and management skills.

Key responsibilities are also likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Working with our experienced Management Associates, as part of the Apprenticeships at Salford City College team, this apprenticeship has been designed to ensure first line managers develop the effective management and leadership skills they need to support the development of their business. This includes individuals who are at the start of their career, taking their first steps into management.

It will typically take up eighteen months to complete, although the exact duration will be dependent on the previous experience of the individual. Upon completion, apprentices will understand different leadership styles and the benefits of coaching to support people and improve performance.

Those undertaking this apprenticeship will need to be in a role that allows them to apply and develop the newly learned knowledge and skills and behaviours to ensure the requirements of the apprenticeship are met.

There are no formal minimum entry requirements to join the programme; these are typically set by the employer.

Anyone undertaking this apprenticeship that doesn’t already have Level 2 English and maths qualifications will be supported to achieve them during the programme, prior to taking their end point assessment. Specialist staff are on hand to help guide and support apprentices through this requirement if needed.

Assessment

The Team Leader/ Supervisor Level 3 apprenticeship delivery model includes:

• Support from a dedicated and skilled Management Associate
• Monthly one-to-one coaching support, visits and guidance
• Regular meetings with employer, employee and Management Associate
• Monthly workshops and training sessions
• Webinars/canvas digital sessions
• Annual Leadership and Management Conference, featuring interactive meetings and networking opportunities
• Online learning resources and support available 24/7
• Assignments and self-study activities
• End point assessment preparation, support and readiness checks

On-programme assessment includes:

The on-programme assessment approach will be agreed in advance to provide an ongoing indication of performance against the final outcomes defined in the apprenticeship standard. It will include::

• Provide access to management resources, wider networks, and CPD activities
• Regular reviews (at least quarterly) between employer and one of our Management Associates to include a formal assessment of progress
• Development of a portfolio of evidence including reports, evidence of tasks undertaken, demonstrations, presentations, assignments, emails, and observations
• Undertaking a work based project typically during the last six months of the apprenticeship
• Feedback from line manager, direct reports, peers and customers/stakeholders through 360 degree feedback (or equivalent mechanism)

Portfolio of evidence

Learning progress will be recorded and tracked through the Smartassessor e-portfolio, which can be accessed 24/7 anywhere and through any device. The evidence contained in the portfolio will comprise of complete and/or discrete pieces of work generated over the period of the apprenticeship to provide evidence of the team leader’s ability to understand and apply relevant management and leadership concepts.

End Point Assessment

The end point assessment will consist of:

• Professional discussion underpinned by a portfolio of evidence –  which will typically comprise a collection of written, audio and video evidence which might include:

o    Written statements

o    Project plans

o    Reports

o    Observations (by Management Associate)

o    Professional discussion between provider and apprentice

o    Presentations

o    Performance reviews

o    Feedback from line manager, direct reports, colleagues, customers and stakeholders (captured through discussion)

o    Peer feedback – 180/360 degree assessment type approach

• Presentation based on a topic from the following, chosen at end point assessment:

o   Reviewing ways to reduce cost and increase efficiency in a business environment

o   Implementing a performance management process within a team or business unit

o   Supporting their team through a period of change within their organisation

o   Managing a difficult situation within their team

Entry Requirements

• English and maths – Level 1

Apprentices must be in suitable employment have the opportunity to develop all required knowledge, skills and behaviours aligned to this apprenticeship standard.

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